Terms of service
Last Updated: 25/03/2026
👉 “Transparent. Refined. Legally sound — designed to protect both you and us.
Overview
This website is operated by Kioraa Jewel LLC (“Company,” “we,” “us,” or “our”). By accessing our website or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein. These Terms apply to all users, including browsers, customers, merchants, and contributors of content. If you do not agree, you may not access or use our Services.Our store is hosted on Shopify Inc., providing a secure e-commerce platform.
1. Eligibility & Acceptance
By using this Site, you confirm that you are at least the age of majority in your jurisdiction or have given consent for minor dependents.You agree to use our Services only for lawful purposes and in compliance with all applicable laws.
2. General Conditions
We reserve the right to refuse service to anyone for violation of these Terms.You agree not to:
- Reproduce, duplicate, or exploit our content or products
- Interfere with security or functionality
- Use the site for unlawful or fraudulent purposes
All payment information is encrypted and processed securely.
3. Product Representation & Transparency
We are committed to accurate representation; however:
- All diamonds sold are Laboratory Grown Diamonds, not mined diamonds
- Diamonds possess the same physical, chemical, and optical properties as natural diamonds
- Product images may be enlarged for clarity
- Colors may vary depending on device display
- Gold weight and diamond carat weight are approximate and may vary within industry tolerances
👉 Certification: IGI certification is provided where applicable.
4. Pricing, Taxes & Payment
- All prices are listed in USD unless stated otherwise
- Applicable taxes are calculated at checkout
- Prices may change without notice
- We reserve the right to cancel orders due to pricing errors
All transactions are processed via secure, encrypted payment gateways.
5. Order Acceptance & Fraud Prevention
We reserve the right to:
- Refuse or cancel any order
- Limit quantities per customer or order
- Cancel orders suspected of fraud, unauthorized activity, or resale intent
Customers agree to provide accurate billing and contact information.
6. Shipping, Delivery & Risk Of Loss
All purchases are made pursuant to a shipment contract.
- Risk of loss may transfer upon delivery to the carrier, subject to applicable law
- High-value shipments may require signature confirmation upon delivery
- We are not liable for delays caused by carriers, customs, or external factors
👉 For full details, refer to our Shipping Policy.
7. High-Value Jewelry Security
To ensure safe delivery:
- Orders may require identity verification
- Signature confirmation may be mandatory
- Fully insured shipping is provided where applicable
8. Returns & Refunds
All returns, exchanges, and refunds are governed strictly by our Refund Policy.
Eligibility conditions must be met for any return request.
9. Intellectual Property Rights
All content on this Site, including:
- Designs
- Product styles
- Images
- Logos
- Text
is the exclusive property of Kioraa Jewel LLC and protected under applicable intellectual property laws.
Unauthorized use, reproduction, or resale is strictly prohibited.
10. Third-Party Services & Links
We may provide access to third-party tools or links.
We:
- Do not control or endorse third-party services
- Are not responsible for their content, policies, or actions
Use of such services is at your own risk.
11. User Comments & Submissions
By submitting content (reviews, feedback, etc.), you grant us the right to use, reproduce, and publish such content.
You agree that your submissions:
- Do not violate any laws
- Do not infringe third-party rights
- Are not harmful or misleading
12. Errors & Inaccuracies
We reserve the right to:
- Correct errors or omissions
- Update information without notice
- Cancel orders affected by inaccuracies
13. Prohibited Uses
You may not use this Site for:
- Illegal activities
- Fraud or misrepresentation
- Violating intellectual property rights
- Distributing harmful code or malware
- Harassment or discrimination
Violation may result in termination of access.
14. Disclaimer Of Warranties
All products and services are provided “as is” and “as available.”
We do not guarantee:
- Uninterrupted service
- Error-free operation
- Complete accuracy of all content
15. Limitation Of Liability
To the fullest extent permitted by law, Kioraa Jewel LLC shall not be liable for:
- Indirect or consequential damages
- Loss of profits, revenue, or data
- Delays or disruptions beyond our control
Our liability shall be limited to the maximum extent permitted by law.
16. Indemnification
You agree to indemnify and hold harmless Kioraa Jewel LLC from any claims arising from:
- Your breach of these Terms
- Violation of laws
- Misuse of the Site or Services
17. Force Majeure
We shall not be held liable for delays or failure to perform due to events beyond our control, including:
- Natural disasters
- Pandemic
- Government restrictions
- Supply chain disruptions
- Logistics failures
18. Chargeback & Payment Disputes
You agree to contact us before initiating any chargeback or dispute.
Unauthorized or abusive chargebacks may result in:
- Account restriction
- Legal action
19. Severability
If any provision is deemed invalid, the remaining provisions remain enforceable.
20. Governing Law & Disputes
These Terms are governed by the laws of the State of Wyoming, USA.
Binding Arbitration
All disputes shall be resolved through binding arbitration in Wyoming under AAA or JAMS rules.
Class Action Waiver
All claims must be brought individually and not as part of a class action.
21. Updates To Terms
We reserve the right to update these Terms at any time. Continued use of the Site constitutes acceptance of changes.
22. Contact Information
KIORAA JEWEL LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801, USA
Email: support@kioraajewel.com
EIN: 61-2330915